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FAQs

Product FAQs

How can I import my Outlook Calendar into Microsoft Entourage?
  1. Click on "Desktop" and then open the "Data to Import" folder.
  2. Open the "Microsoft Outlook" folder.
  3. Open the "Personal Folders" subfolder (or other named folder if appropriate).
  4. The contents of the "Calendar" subfolder will be 1 or more iCAL (*.ics) formatted files corresponding to the Appointment/Calendar folders in Outlook. Keep this window view open .
  5. Click each *.ics file while holding down the Command/Apple key.
  6. From the context mouse menu, select Open With Microsoft Entourage.
  7. All appointments within the file will have been entered into your Entourage calendar.
How can I import my Outlook Contacts into Microsoft Entourage?
  1. 1: Click on "Desktop" and then open the "Data to Import" folder.
  2. 2: Open the "Microsoft Outlook" folder.
  3. 3: Open the "Personal Folders" subfolder (or other named folder if appropriate.)
  4. 4: The contents of the "AddressBooks" subfolder will be 1 or more vCard (*.vcf) formatted files corresponding to the contact folders in Outlook. Keep this window view open .
  5. 5: Open Entourage, if it is not already open.
  6. 6: Ensure that the AddressBook button is selected.
  7. 7: Drag and drop each *.vcf file in the "AddressBooks" folder from step 4 into the AddressBook pane of Entourage.
How can I import my Outlook Mail Messages into Microsoft Entourage?
  1. 1: Click on "Desktop" and then open the "Data to Import" folder.
  2. 2: Open the "Microsoft Outlook" folder.
  3. 3: Open the "Personal Folders" subfolder (or other named folder if appropriate.)
  4. 4: The contents of the "Messages" subfolder will be 1 or more MBOX formatted files corresponding to the folder layout from Outlook. Keep this window view open
  5. 5: Open Entourage.
  6. 6: Ensure that the Mail button is selected and that the mail message folder list is visible.
  7. 7: Drag and drop each mbox file from the "Messages" folder from step 4 onto the Inbox in the mail message folder list. Note that larger mbox files will take longer to import into Entourage and may take quite awhile.
How can I import my music files into iTunes? iTunes should automatically scan and import all music from your "Music" folder. If it's not, you can simply:
  1. Open iTunes.
  2. At the Menu bar, click on "File -> Add to Library".
  3. Click on the House icon (with your username) and then click on the "Music" folder.
  4. Click on the Open button.

Note:
If you have problem opening iTunes after the migration, it will most likely because you have an older version of iTunes on the Mac.
To fix it, you can simply download and install the latest version of iTunes from http://www.apple.com onto your Mac.
How can I import my pictures into iPhoto?
  1. Open iPhoto.
  2. At the Menu bar, click on "File -> Import to Library".
  3. Click on the House icon (with your Username) and then click on the "Pictures" folder.
  4. Click on the Import button.
How can I import my PC bookmarks into my Mac Browser (i.e. Safari)?
  1. Open Safari (or other browser such as FireFox).
  2. At the Menu bar, click on "File -> Import Bookmarks".
  3. Click on the "Desktop" folder and then select the "Data to Import" folder.
  4. Click on the file called "Internet Explorer.html" and/or "Mozilla FireFox.html".
  5. Click on the Import button.
Move2Mac v5.1 program disappears on my PC during the process? This may happen if you are logon with a Domain User Account (Profile) because Move2Mac v5.1 currently does not support it.
I have inserted the Move2Mac v5.1 CD in my computer and it does not auto-run. What do I do? For installation on the PC, please:
  1. Ensure that you have local administrator rights if you are running on Windows XP or Windows Vista.
  2. Insert the Move2Mac v5.1 CD-ROM into the CD-ROM Drive on the PC.
  3. Please go into MY COMPUTER and double-click the Move2Mac v5.1 CD, there you will be able to launch Setup.exe file.
For installation on the Mac, please:
  1. Insert the Move2Mac v5.1 CD-ROM into the CD-ROM Drive on the Mac.
  2. Open the Move2Mac v5.1 CD from the desktop, then double click on Move2Mac.pkg.
How do I migrate my Outlook email from my PC to my new Mac? Mac Mail should automatically scan and import all your Outlook data from your PC. If it's not, you can simply:
  1. Open Mail.
  2. At the Menu bar, click on "Files -> Import Mailboxes".
  3. Select "mbox files" as the imported file format and then click "Continue".
  4. Click on "Desktop" and then select "Data to Import" folder.
  5. Click on the "Microsoft Outlook" folder and then click on the "Choose" button.
  6. Check and/or uncheck what you want import and click on the "Continue" button
  7. Click on the "Done" button to complete the process.
Can I use Move2Mac v5.1 to migrate through my wireless network?Yes, Move2Mac v5.1 will support migration using your wireless network once both PCs have been connected to the same network.
Where does Move2Mac v5.1 put all my data when it transfers it to the Mac? Move2Mac v5.1 will automatically determine the appropriate Mac destination location and place the data there. Many files will be in your Documents, Pictures, and Music folders.
What application settings does Move2Mac v5.1 support?
  • Operating System User Folders - My Document, My Pictures, My Music, My Videos, Desktop
  • Operating System Background Screen (Any JPG format, "Internet Explorer Wallpaper.bmp" "Wallpaper1.bmp")
  • Microsoft Internet Explorer (6.0-7.0) - Favorites
  • Microsoft Internet Explorer (6.0-7.0) - Homepage (with some exclusions)
  • Microsoft Outlook (2000-2007) - WAB\PAB Email address book to Mac Address Book
Does Move2Mac v5.1 move settings for MS Office?Currently the product will not move the settings but will move all your Microsoft Office Word, Excel, Powerpoint and Access documents and templates.
Why can't I locate my PC data on my Mac once I click on the "Connect" and the "Scan" button? If you have selected "Network" mode, please ensure that your PC and Mac are both connected to the same network and your PC is still powered on but not in Sleep mode.
Make sure you have clicked on the "Scan" button and then click on the drop-down button to locate your PC. If you don't find your PC, you should click on the "Scan" button again to search your PC until you find it.
Why can't I locate my PC data on my Mac once I click on the "Browse" button? If you have selected "Hard Drive" mode, please ensure that your portable hard drive is connected to your Mac.
Does Move2Mac v5.1 migrate my Outlook address book and POP3 settings over? Move2Mac v5.1 will move the Outlook address book into the Mac Address Book, and will move the Outlook POP3 settings into Mac Mail.
How do I get my Outlook email over to the Mac? Move2Mac v5.1 should migrate your Outlook email to your Mac automatically.
Why didn't my Internet Explorer Home page migrate to my new Mac? The IE Homepage will only be migrated if IE has been initialised (run once) on the Mac. Some URLs are excluded from the migration for security reasons.
Are Dial-up networking connections supported with Move2Mac v5.1? Dial-up networking connections are currently not supported.
Are any online messenger services (text chat tools) supported with Move2Mac v5.1? Currently, no instant messenger is supported.
My Outlook POP3 email account that was transferred to my Mac Mail seems to be improperly configured.Some Email Anti-virus agents use mechanisms that will cause your Outlook POP3 email settings be improperly configured. Correct this by simply re-entering the correct Email account settings in Apple Mail.
Are all background pictures supported with Move2Mac v5.1? Background wallpaper should be migrated automatically from your PC to your Mac.
Will Move2Mac v5.1 transfer my passwords stored on my PC? As a security precaution, Move2Mac v5.1 does not migrate passwords.
Are repeat migrations allowed with Move2Mac v5.1?Repeat migrations are not recommended and may cause data duplication.
How do I find what Move2Mac v5.1 has transferred to my Mac? Please read the "Files Location" file located on the desktop of your new Mac.
Can I use Move2Mac v5.1 for migrations on more than one computer? A single user license of Move2Mac v5.1 allows multiple migrations from multiple user account from one, and only one, specific PC to any number of Macs. To migrate from another PC requires an additional copy of Move2Mac v5.1. Note that volume license packs of Move2Mac v5.1 are available.
What's new in Move2Mac v5.1?Move2Mac v5.1 can migrate your from Windows XP or Windows Vista PCs to Mac OS X 10.5 and higher through the network (wired & wireless) or any external device such as a portable hard drive or thumb drive. Move2Mac v5.1 will also migrate and convert your Outlook email, address books and calendars into Apple Mail automatically.
What is the transfer rate for Move2Mac v5.1?Wired Network 500 MB in about 15 minutes, Wireless (WIFI G): 500 MB in about 25 minutes. Your results will vary upon your old PC network adapter and wireless network router.
Does Move2Mac v5.1 migrate email? Move2Mac v5.1 will move and convert the e-mail messages, address book and calendar for Outlook on the PC to Apple Mail v3 or v4.
Note: for those using Entourage, a folder named "Data to Import" will be placed on the Mac Desktop to import into Microsoft Entourage.
I don't have a home network, what network cable do I need to use ?That depends on the network cards in both of your computers.

If you have compatible wireless network cards in both PCs, you may be able to connect them wirelessly.
The vast majority of wired network cards made since 2000 have been "Ethernet with 8P8C connectors". The following advise is based on that assumption.

Note:8P8C connectors are often referred (mistakenly) to as "Rj45" by vendors.

You need a "Cat5(or better) Ethernet over twisted pair with 8P8C connectors" cable. You also need to specify either "straight-through" or "cross-over" as follows.

If at least one of the computers is relatively recently manufactured then they will have a built-in feature called "Auto-MDIX" and you can use a "straight-through" cable. Otherwise you will need to use a "cross-over" version of the cable.

Apple have a list of which of their products support "Auto-MDIX".
What happens to my folders that are on the PC? Move2Mac v5.1 moves relevant folders from the PC to the Mac and preserves the folder structure. For example, the Windows folder My Documents, its contents, and its subfolders, are moved to the Mac and placed in the appropriate Documents folder.